募集要項
- 募集背景
- A leading insurance provider is searching for a Helpdesk Services Manager with technical management leadership experience to act as the primary after-hours contact for escalation of emergency support issues while managing service delivery staff. Additionally, the Helpdesk Services Manager will drive the development of the firms' helpdesk services model.
- 仕事内容
-
Join a renowned insurance company and drive your career forward as a Helpdesk Manager.Responsibilities:
* Liaise with all firm offices to ensure service standards are implemented
* Act as the intermediary between escalation managers, administrative staff, and service desk resources
* Manage the response process of service requests
* Improve usage of IT support services
* Perform consistent end-user follow-up to verify final resolution
* Manage and maintain all service request workflows
Requirements:
* 5-8 years' technical management and service delivery leadership; financial services helpdesk experience preferred
* Incident lifecycle management, ITIL framework and related systems experience
* Ability to manage multiple high priority initiatives in a high demand environment
* Excellent written and verbal communication skills
* Japanese and English native proficiency
- 応募資格
-
- 必須
- 5-8 years' technical management and service delivery leadership; financial services helpdesk experience preferred
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY6000000 per annum
