募集要項
- 募集背景
- 欠員に伴うリプレイスメント
- 仕事内容
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Key responsibility 1
-Manage the watch communication team (7 staffs): staff development and management, priority management, organization, vacation schedule, flexible hour’s management etc.
-Keep good contacts and work relation with other Richemont entities: Customer Service, Operation teams, workshops, Brands (Japan and Manufactures)
Key responsibility 2
-Reach target KPI for telephone pick up rates, speed in answering e-mails, boosters (B2B repair managing system).
Key responsibility 3
-Support B to B customers (mainly boutiques and dealers) on estimate, prices, lead-time, delays, urgent requests, policy, follow up on VIP customers, claims etc.
Key responsibility 4
-Manage repair waiting for estimate answer: accept/ refusal, return to POS when no reply, repair flow management, credit notes etc.
Key responsibility 5
-Initiate and manage kaizen projects, training initiatives
- 応募資格
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- 必須
- -Experience in BTQ, sales and/or CS / Call Center + experience in management necessary
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 700万円 ～ 950万円（年俸）
