募集要項
- 募集背景
- A multinational IT security firm is searching for an experienced customer support professional with strong communication skills to join them as a Technical Support Engineer. In this position, you will provide high level technical support to customers through both telephone and email.
- 仕事内容
-
【年収800万円】Responsibilities:
* Provide technical support to customers via telephone and email in line with departmental measures
* Ensure that high levels of customer service and any SLAs are met
* Record all activities in the department's call logging system
* Research incidents by replicating customer issues within a test environment
* Escalate any necessary issues for further troubleshooting until the problem is resolved
Requirements:
* 2+ years' experience supporting customers over the phone and via email
* 2+ years' experience in Linux/UNIX environment
* Experience working in a Windows environment; Macintosh experience desirable
* Experience in construction of 2003/2008 server environments
* Strong written and spoken communication skills in Japanese; intermediate English (TOEIC 650+)
- 応募資格
-
- 必須
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2+ years' experience supporting customers over the phone and via email
2+ years' experience in Linux/UNIX environment
Experience working in a Windows environment; Macintosh experience desirable
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- Up to JPY8000000 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇
