募集要項
- 募集背景
- A global telecommunications company is looking for an experienced Product Support Specialist. In this role you will use your expert understanding of voice and video technologies to provide excellent support to customers and partners.
- 仕事内容
-
【年収800万円】Responsibilities:
* Understand technical issues raised by customers and configure, troubleshoot, and resolve those issues
* Use lab environments to recreate complex customer issues
* Document troubleshooting and problem resolution steps
* Assist in program reviews and provide feedback to partners, customers, and engineering leadership
* Build and maintain relationships with key external and internal stakeholders
Requirements:
* Bachelor's degree in Engineering or a related discipline
* 5+ years' industry experience
* Proven track record in voice, video, and networking with remote troubleshooting experience
* Solid understanding of voice and video technologies and protocols
* Verbal and written fluency in both English and Japanese
- 応募資格
-
- 必須
- ・Proven track record in voice, video, and networking with remote troubleshooting experience
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY8000000 per annum