募集要項
- 募集背景
- An international software group is searching for an experienced customer service professional. As a Technical Support Specialist, you will support enterprise customers with installations and troubleshooting through phone, email and other methods.
- 仕事内容
-
【年収700万円】Responsibilities:
* Work with enterprise customers of the company's server and core server products; assist with post sales installation and set up tasks
* Apply in-depth engaged diagnostic technical troubleshooting skills to identify customer issues and perform root cause analysis; apply a mixture of system, database and application knowledge toward troubleshooting and resolving critical and complex issues
* Effectively communicate with customers via email, phone and other electronic methods to ensure effective use of company products; maintain excellent relationships with company customers by applying superb customer service and technical skills
* Collaborate and consult with select clients to implement successful server launches and resolve highly complex technical issues associated with deployment
Requirements:
* Bachelor's degree with a technical or quantitative major
* Experience in customer service or supporting enterprise mission-critical applications
* An ability to multi-task and handle frequent interruptions
- 応募資格
-
- 必須
-
Bachelor's degree with a technical or quantitative major
Experience in customer service or supporting enterprise mission-critical applications
An ability to multi-task and handle frequent
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY7000000 per annum
