募集要項
- 募集背景
- A computer software company is searching for an experienced professional to join them in the role of Technical Support Engineer. This is an excellent opportunity to learn and grow as the company builds their customer base in Japan. The ideal applicant will have strong client communication skills and familiarity with intellectual property workflows.
- 仕事内容
-
【600万円～850万円】Responsibilities:
Technical Support Engineer @ computer software company
* Manage support queue for rapidly growing Japanese client base
* Perform interactive work with clients (email, phone, web conference, or face-to-face)
* Liaise with other members of the company's global support team, engineering, QA, and product times to diagnose, report, and track fixes
* Work closely with other functions to ensure tight adherence to product standards and product design goals
Requirements:
* A BA in computer science or related field
* 6+ years of experience in a technical support and/or client management role with a strong focus on software engineering and development
* Native or fluent verbal/written communication skills in both Japanese and English
* Legal experience and/or intellectual property knowledge a plus but not required
* Knowledge in the following areas - Microsoft ASP.NET, C#, IIS 7 and/or 8, Windows Server 2012, etc.
- 応募資格
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- 必須
-
・A BA in computer science or related field
・6+ years of experience in a technical support and/or client management role with a strong focus on software engineering and development
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY6,000,000.00 - JPY8,500,000.00 per annum
