募集要項
- 仕事内容
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日本・アメリカ拠点のヘルプデスクを担当いただきます。英語力を活かしていただけるポジションです。Key Responsibilities
● Serve as the first point of contact for help desk requests via phone, email, chat, or ticketing system, in both Japanese and English
● Provide in-person, walk-up support to employees at the Japan Office in addition to remote support
● Diagnose and resolve hardware, software, network, and account-related issues, escalating complex cases to the appropriate technical teams when needed
● Log and update support tickets accurately, following through until issues are resolved
● Explain technical issues in plain language for non-technical users
● Support onboarding of new employees, including account setup, device configuration, and software access
● Maintain internal documentation, FAQs, and troubleshooting guides in both languages
● Track recurring issues and report patterns to management or IT teams
● Coordinate with IT, HR, and Operations to keep communication clear between the Japan office and global teams
- 応募資格
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- 必須
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Required Qualifications
● Fluent in both Japanese and English, spoken and written
● Able to work on-site full time at the Japan Office
● Minimum 5-yr experience in a help desk, IT support, or customer service role
● Strong written and oral communication skills
● Working knowledge of Windows and/or macOS, basic networking concepts, and standard business software
● Experience using ticketing systems and remote support tools
● Strong problem-solving skills and attention to detail
● A patient, approachable, service-oriented personality
● Ability to manage multiple requests at once in a busy environment
- 歓迎
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- 雇用形態
- 正社員
- 勤務地
- 東京都千代田区
- 年収・給与
- 年収 700万円 ～ 900万円
- 待遇・福利厚生
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受動喫煙防止措置：屋内原則禁煙
試用期間の有無：有／試用期間中での賃金の違いは無し
