Product Support Managerの転職・求人情報 27637312

募集要項

募集背景: The role involves spearheading as a Senior Manager of Support Services, primarily focusing on Technical Account Management (TAC) and Technical Account Managers (TAM). Core responsibilities include overseeing a growing management team, ensuring operational excellence, and actively engaging with top-tier customers to deliver premium support services. The position requires a strategic approach, encompassing planning, recruitment, and collaboration with cross-functional teams for the implementation of premium support strategies.

仕事内容: Senior Manager for post-sales support services in a global and rapidly growing Cyber Security company.
* Ensure operational excellence and actively engage with top-tier customers to deliver premium support services.
* Drive customer satisfaction through strategic planning, recruitment, and collaboration with cross-functional teams.
* Act as a change agent by overseeing departmental initiatives and promoting innovation.
* Liaise with peers in other departments to collaborate on specific customer needs for retention, reference, or new deals.
* Lead and expand existing post sales support teams.

Computer Futures is part of the larger SThree group, the global STEM-specialist talent partner.

To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com

Award winner of:

The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards 2019 | Best Workplace by Great Place to Work Institution 2019, 2021, 2022 & 2023.

応募資格

必須: Oversee and lead the post sales support team consisting of TAM / TAC / TSE.
Serve as the ultimate point of escalation for client support issues.

歓迎: Management Expertise:

3 - 5+ years of proven management experience, ideally at a senior management level.
Demonstrated ability to lead and manage a team of 10 support staff +.

フィットする人物像: * 3-5+ years of proven management experience, ideally at a senior management level.
* A robust background with an overall experience of at least 10-15 years in support services, preferably in technical or commercial management of software support services, software development, or customer care around IT/Application services.
* A basic understanding of Internetworking/Security and familiarity with SaaS or Proxy technologies is advantageous.
* Strong collaboration skills, including working with cross-functional leadership peers on joint projects and initiatives.

待遇・福利厚生: - Highly competitive salary
- International travel and mobility
- Working with regional and global stakeholders
- Hybrid working style
- Ability to build and lead a team

事業内容・会社の特長: Leading global Cyber Security company specialising in Network and Cloud security.