募集要項
- 募集背景
- As a Senior Customer Success Manager, your expertise in client-facing roles will drive strategic account management for our Japan portfolio. Shape visionary strategies, drive customer satisfaction, and collaborate with key stakeholders. This role offers a unique opportunity to contribute to our global success by fostering meaningful customer relationships and driving expansion opportunities. If you thrive in a results-driven environment and bring a strategic mindset to customer success, we invite you to be a key player in securing the future of marketing, sales, and data operations.
- 仕事内容
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Multinational Cyber Security company looking for a Senior Customer Success Manager to spearhead operations in Japan.1 Spearhead strategic client initiatives as a Senior Customer Success Manager, ensuring optimal satisfaction within Japan accounts.
2 Apply extensive customer-facing experience to craft and execute innovative strategies for enterprise-level portfolios.
3 Collaborate closely with executives and technical managers to drive retention, renewal, and up sell opportunities.
4 Elevate global success by fostering meaningful customer relationships and contributing to expansion initiatives.
5 Navigate a dynamic landscape, utilising strong communication and strategic skills to secure the future of marketing, sales, and data operations.
Computer Futures is part of the larger SThree group, the global STEM-specialist talent partner.
To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com
Award winner of:
The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards 2019 | Best Workplace by Great Place to Work Institution 2019, 2021, 2022 & 2023.
- 応募資格
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- 必須
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- 5 years + experience in customer facing roles.
- Strong relationship management.
- Stakeholder and project leadership skills.
- Results driven.
- Experience in the Cyber Security industry.
- 歓迎
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- Demonstrated ability to shape and implement strategic visions for managing accounts in Japan, handling portfolios of enterprise-level customers.
- Comfortable engaging with top-tier executives (CMOs, CEOs, CIOs, and CTOs) within Fortune 500 companies to drive initiatives for customer success.
- Solid organizational and managerial competencies, navigating smoothly within a complex organizational
- フィットする人物像
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You should have:
- Experience in the Cyber Security industry.
- Passion for building and maintaining relationships, delivering exceptional service.
- Experienced in CxO and able to take the initiative with key stakeholders.
- 5 years + experience in a client facing role.
- 雇用形態
- Permanent
- 勤務地
- Tokyo 23 wards
- 年収・給与
- 10.00M - 15.00M JPY
- 待遇・福利厚生
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- Hybrid working style
- International organization with possible global mobility
- Competitive salary
- Fast growing and working with latest solutions
