Complaint Intake Analyst（製品品質苦情情報アナリスト）

外資系企業海外折衝英語力が必要土日祝休み

募集要項

仕事内容: 高い成長を続けている外資系製薬会社で、Complaint Intake Analyst（製品品質苦情情報アナリスト）職を募集いたします！
ご応募をお待ちしています。
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints
from all channels and serves as the first point of contact with the customer.
They will ensure accuracy of data from the customer to make the initial identification of the complaint code.
They will conduct data entry and coordination of work through the appropriate channels
as determined by established business rules. They will also handle escalations for complex complaints
and serve as a subject matter expert in designated products.

・Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the logistics of complaint sample returns and communicating the results of the complaint investigations when requested/required.

応募資格

必須: ・High school diploma or equivalent required.
　College or a 2-year Associate Degree is preferred
・Experience in a Quality environment or customer service support role, preferably in a healthcare setting
・A good command of the English language（We require fluency in English)
・Strong attention to detail, critical thinking, and can work independently with minimal direction under a supervisor in a different time zone.
・High quality customer service skills
・Ability to express ideas clearly in both written and oral communications
・Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
・Strong prioritization and time management skills
・Computer skills and ability to navigate through software systems

年収・給与: 700万円～850万円（目安）【給与】年収：年俸制、昇給年１回（採用ポジションにより年収パターンあり)
賞与：年1回手当：住宅手当、通勤手当（全額）

待遇・福利厚生: 各種社会保険等完備、退職金、団体生命保険、定期健康診断、自己啓発支援制度、社員持株会、財形貯蓄、医療費補助制度、永年勤続表彰制度、福利厚生プログラム、自動車通勤不可、TOEIC受験料補助

事業内容・会社の特長: 医療用医薬品の研究、開発、製造、輸出入、販売
【主要領域】肝疾患、神経疾患、自己免疫疾患、オンコロジー、腎疾患、ウィメンズヘルス

当社のミッションは現在の深刻な健康課題を解決する革新的な医薬品の創製と提供、そして未来に向けて医療上の困難な課題に挑むことです。患者さん一人ひとりの人生を豊かなものにするため次の主要領域に取り組んでいます。免疫疾患、がん、神経疾患、アイケア、ウイルス、ウイメンズヘルス、消化器疾患、さらにエステティクスポートフォリオの製品・サービスです。