募集要項
- 募集背景
- A Technical Support Director position is now available at a global medical healthcare company. The chosen individual will handle people management for FSE, Product Repair Engineer, IT and Help Line.
- 仕事内容
-
A Technical Support Director position is now available at a global medical healthcare company.Responsibilities:
* Lead technical support team's personnel
* Develop training plan for technical support team
* Handle service parts, inventory, and stock according to budget and previous year
* Control service revenue within budget and previous year
* Manage service contracts (new and renewals)
* Conduct incoming inspections for ACL, GEM, and others promptly
* Repair instruments for ACL, GEM, and others within designated timeframes
* Record customer calls in web line
Requirements:
* Bachelor's degree or above in Science, Business, or related discipline
* More than 5 years of medical business-related experience
* Practical experience in the IVD or medical device market
* Prior work experience in ISO 13485 or 9001
* Technical expertise in medical instrument including maintenance and repair
* Experience in business analytics and understand business and operations underlying data structure
* Skilled in MS Office Suite
* Experience use SAP is ideal
* Fluent level English; native level Japanese
- 応募資格
-
- 必須
-
More than 5 years of medical business-related experience
- 歓迎
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Practical experience in the IVD or medical device market
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY10,000,000.00 - JPY12,000,000.00 per annum
- 休日休暇
- weekends off, public holidays, paid holidays