募集要項
- 募集背景
- 非公開
- 仕事内容
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国内大手証券会社Job/Group Overview： The IT Infrastructure department, also known as Group Infrastructure Services (GIS), is responsible for the implementation, deployment and support of technology infrastructure products and services including private and public cloud, desktops, messaging and collaboration tools, voice communications, mobile, multimedia, data centres and networks across the Group of companies. Within GIS, the Office Infrastructure section in our Tokyo headquarters is looking for a desktop support team lead across our Global Markets (GM) sales and trading departments. Responsibilities： Reporting to the Japan regional head of desktop support, the person in this position will be running a mid-sized team which looks after end user support and the stable operation of multiple trading floors in our Otemachi headquarters building and related business continuity sites.
- 応募資格
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- 必須
- Requirements： A successful applicant for this position will have related end user support experience in the financial services industry, be comfortable communicating in both English and Japanese, knows how to run a managed service vendor team, and have an ambassador’s mindset to be the bridge between IT and the GM business. ＜Relevant Skills＞ ・Desktop related end user support knowledge ? User account management ? joiners, leavers, transfers ? Productivity applications ? Microsoft 365 Office, Outlook, Edge, etc. ? Operating systems ? Windows 10, Windows 11, iOS ? Platforms ? physical workstation, desktop in datacenter, laptop, iPhone ? Security patching, version upgrades ・Financial services-related ? Trader voice (BT/IPC turret) and voice recording (Verint/NICE) exposure ? Mark
- 歓迎
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et data and execution platform awareness
? Sales and trading business concepts
・Team management
? Vendor selection, candidate screening, cost negotiations
? Daily direction of tasks, KPIs, KRIs
・Incident, change and problem management
? Service Now or similar ticketing system
? Change approvals ? managing urgency versus risk
・Stakeholder communication
? Product marketing, requirements gathering, incidents, negotiating maintenance windows
? Fielding and resolving escalations from within the team and from the business
＜Languages＞
・English：advanced level to native ? written and verbal
・Japanese：advanced level to native ? written and verbal
応募資格をご参照ください。
- 募集年齢(年齢制限理由)
- 25歳～59歳 （特定年齢層の特定職種の労働者が相当程度少ないため）
- フィットする人物像
- 応募資格をご参照ください。
- 雇用形態
- 正社員
- ポジション・役割
- Senior Associate / Vice President
- 勤務地
- 東京都
- 勤務時間
- 同社就業規定に準じます
- 年収・給与
- 年収イメージ：～1200万円（経験・能力を考慮の上当社規定により決定）
