募集要項
- 仕事内容
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・Interface with key application stakeholders to ensure that they are satisfied with the support services and processes that are being followed
・Ensure quality of services, customer satisfaction Liaise with Service Assurance, application managers in review of processes, deviations User account management request, User incidents and queries.
・Focuses on proactive maintenance, root cause analysis and permanent fixes to improve application stability.
・Operational Changes – Design, Build, testing and implementation of changes due to application defects.
・Preventive Maintenance Work on Change Requests initiated by business / IT for any application changes that warrant any functional specification changes.
・Conduct problem Investigation and perform fixes Resolve tickets in a timely manner and within defined SLAs.
- 応募資格
-
- 必須
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・Minimum 10 years of experience
・Support project experience with LS domain knowledge ITIL knowledge
・Should have worked in support engagements Lead the L2/L3 team for a specific tower to ensure that all the applications under that tower are supported adhering to SLAs.
※Japanese: Fluent – Native level (Equivalent to JLPT N1)
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 想定年収：1400万円～1700万円程度（応相談）※ご経験・スキルに応じて検討します。
- 待遇・福利厚生
- 社会保険完備
- 休日休暇
- 完全週休二日制（土曜、日曜、祝日）、年末年始休暇、年次有給休暇
- 選考プロセス
- 書類選考、面接数回を予定
