募集要項
- 募集背景
- A global pharmaceutical firm is looking for a Digital Liaison Manager. The ideal candidate will oversee the monitoring process to ensure the quality of customer experience, correct targeting, and effective approach, aiming to attract more potential customers.
- 仕事内容
-
A global pharmaceutical firm is looking for a Digital Liaison Manager.Responsibilities:
* Utilises data analytics and customer insights to enhance sales performance
* Collaborate with digital marketing and SFE experts to align with CX strategy
* Implement customer experience management for consistent CX across touchpoints
* Review sales data to identify performance improvement opportunities
* Build relationships with HCPs through an omnichannel approach
* Ensure consistency in digital and physical interactions
* Initiate calls to potential customers (HCPs) to ensure quality service
* Coordinate with sales reps and external partners as requested by HCPs
* Identify external trends and share with the organisation
* Provide ideas and insights to enhance CX through Digital Marketing
Requirements:
* Bachelor's degree or above
* More than 5 years of pharmaceutical industry experience
* Experience as a medical representative or MSL
* Prior experience analysing CRM data and sales activity data
* Proficient in BI tools (MS Excel, Power BI)
* Knowledge of key secondary data such (IQVIA)
* Native level Japanese; business level English (TOEIC 730+)
- 応募資格
-
- 必須
- More than 5 years of pharmaceutical industry experience
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY13,000,000.00 - JPY14,000,000.00 per annum
- 休日休暇
- weekends off, public holidays, paid holidays
