募集要項
- 仕事内容
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As a liaison to our retail and professional clients, the Client Service Representative is accountable for providing client service to our clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers.
We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.
Responsibilities:
Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.
- 応募資格
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- 必須
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• University degree (Bachelors);
• Native in Japanese (Equivalent to JLPT N1) or native level and Fluency in English oral and written
• Excellent analytical skills
• A good understanding of financial markets (preferred)
• We encourage excellent graduates to apply for this position
The core competencies we seek include:
• The ability to identify, analyze, and escalate complex issues.
• Excellent troubleshooting and problem-resolution skills;
• Assuming responsibility for identifying client needs while providing a high-value experience.
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 想定年収：600万円～700万円程度（応相談）※ご経験・スキルに応じて検討します。
- 待遇・福利厚生
- Social insurance?, Competitive Salary, annual performance-based bonus and stock grant, Hybrid work
- 休日休暇
- Full 2 holiday week system (Sat/Sun) national holidays, New year’s holiday, Annual Leave?
