Bilingual Customer Service Support,salary 6M!の転職・求人情報 21445680

募集要項

仕事内容: • Dealing with reactive issues with customers via inbound and outbound email mainly
• Possibility to expand communication channels, like Phone and Chat to make outbounds for taking care of customers’ account health proactively
• Build and sustain an extremely high level of skills centered on sophisticated customer handling and superior communication
• Own customer issues to the point of resolution, keeping customers updated throughout
• Ensure all information related to customer issues is logged and tracked
• Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
• Be an advocate and ensure satisfaction of the High Value customer group
• Provide up-selling, cross-selling and account retention services as directed or needed

応募資格

必須: • Previous customer service experience/call handling environment is welcomed
• Customer orientation and ability to adapt to different types of characters
• A proven ability to deal with challenging customers and situations
• Must be proven performer in achieving metrics
• An excellent communicator with the ability to build and maintain strong working relationships
• Ability to work in a team-oriented, collaborative environment and a willingness to pitch in where needed.
• Proven problem-solving skills and experience in delivering practical solutions
• Ability to multi-task, prioritize, and manage time effectively
• A high degree of flexibility, team spirit and independence

待遇・福利厚生: • WFH allowance
• Lunch allowance
• Transportation fee (monthly commuter pass)
etc

事業内容・会社の特長: We are dedicated to establishing channels that facilitate connections between countless sellers and buyers across over 190 global markets. Through our advanced technology, we empower our customers, offering equal opportunities for growth and success, irrespective of their background or location. The impact of our efforts extends far beyond, generating transformative effects for our customers, our organization, our communities, and the environment.