募集要項
- 募集背景
- We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor.
- 仕事内容
-
■Delivery Leaderは、日本法人のディレクターと同等のポジションにて、大手クライアントのグローバルおよびローカルのマネジメントを行います。
■大阪・札幌・福岡の各拠点の9人のOperation Managerのマネジメントをしながら、500名規模の業務を運営管理していただきます。
※勤務地は上記いずれかをベースとして出張対応いただきます。
■P&L,Operation,Team management,Strategy,Client Satisfaction,Business Growth,Risk&Compliance
The Delivery Leader will be responsible to manage the overall operations program scope for a client and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.
- 応募資格
-
- 必須
-
●英語・日本語（ビジネスレベル）
●下記いずれか
1)BPO業界でのマネジメント経験
2)グローバル規模のアカウントマネジメント経験（ビジネス戦略・P/L管理）
＜WANT＞
•12+ years of operations experience within a BPO.
•Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.
•Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
•Experience of managing P&L, driving performance and growing businesses.
•Strong customer service orientation and client management skills
- 歓迎
- MBA/ PG Degree would be an advantage
- 雇用形態
- 正社員
- 勤務地
- 北海道札幌市
- 年収・給与
- 700万円 ～ 1200万円
- 待遇・福利厚生
-
■特別休暇（看護・介護・忌引等）
■育児支援制度（産前産後休暇、育児休暇、託児所費補助）
■資格取得支援制度
■受動喫煙防止措置：屋内原則禁煙(喫煙専用室設置)
■退職金制度（正社員のみ）
- 休日休暇
-
日曜日,土曜日,祝日
年間休日122日(2022年度) ■完全週休2日制 ■慶弔休暇 ■有給休暇 ■産前・産後休暇
- 選考プロセス
-
1) HR in English
2) 現場の方
3) Direct 上司
4) APAC operation director
