募集要項
- 募集背景
- Famous FMCG brand
- 仕事内容
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• Execute on budget forecasts and owns the development and implementation of staffing and metric models, reporting and analysis.
• Allocate workload between in-house and outsourcer operations.
• Train team members, managers, and trainers on the use of workforce planning tools.
• Communicate with management and operations team to ensure compliance
• Help drive continuous improvement to increase productivity, accuracy, and improve case management recruiting
• Work closely with outsourcing manager design the 3-5 year outsourcing strategy, highlighting clear risks and opportunities.
• Ensure business continuity through development and application of the BCP.
• Ensure all materials required are provided to staff (e.g. hardware, phones, headsets) & identify and collect IT or telephony dysfunctions.
• Assist in system backup/outages with IT to minimize customer impact.
- 応募資格
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- 必須
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• Top 1: Analytical (Has to be good with numbers & KPI) what’s the problem, bottleneck, propose for Solutions to CRC Manager, Has to be quick when making decision
• Top 2: have strong IT skills, SAP / ERP
- 雇用形態
- Permanent
- ポジション・役割
- Manager
- 勤務地
- 東京都
- 年収・給与
- up to 8M!
