【東京】ラグジュアリーブランドClient Services Managerの転職・求人情報 15312091

募集要項

仕事内容: 【東京】Client Services Manager
■概要Client Services (CS) Manager is responsible for managing all aspects of the Japan Client
Services Center. The Manager focuses on building and leading an effective organization that　can deliver omnichannel support and selling excellence. Key responsibilities include team　management, optimization of operations and SLAs/KPIs based on data analysis/reporting,
design, implementation of new tools alongside HQ and IT, development of processes and　procedures, and establishing an elevated client-centric approach to case handling and　escalations. Reporting to the Senior Manager of Omnichannel, this leader will play an　important role in the continued growth of the Japan’s digital and retail businesses,
building strong transversal partnerships across the organization

応募資格

必須: •Bachelor’s degree or equivalent preferred
•Minimum 5 years in a similar role or call center, preferably in luxury retail environment• Proficiency in Excel, Word and PowerPoint and call center equipment/software programs• Salesforce experience a plus• Ability to work nights and weekends as needed

フィットする人物像: • Strong analytical skills to manage complex data into reports and effective conclusions• Strong problem-solving approach to strategic and client-specific issues• High Level of communication and strong collaboration skills• Process oriented with ability to manage long-term and short-term projects in parallel• Developed ability to put the client first with high interpersonal skills and empathy• Experience recruiting, developing and retaining a team through coaching and processes• Leading change and demonstrated leadership to influence a growing team towards exceeding results