募集要項
- 仕事内容
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■MISSION STATEMENT：
✓ Manage the whole Client Services team as the contact channels for clients through phone, e－mail, chat, and SNS.
✓ Achieve the sales target of Client Services and provide appropriate support to e－commerce sales at the backend （Order management）, with good collaboration with e－com team.
✓ Install new system release ＆ enhancement into daily lives in CS to boost appropriate utilization
✓ Develop people’s skills and abilities by enhancing daily coaching, providing appropriate learning occasions under company and CDDR’s evaluation scheme with PCR.
✓ Ensure the service quality （Mystery Call）
✓ Manage quantitative KPIs around CX （Call productivity such as HCR, SLA…etc.）, consolidate regular reports ＆ distribute to counterpart and the concerned departments
✓ Manage ＆ optimize budget
■MAIN RESPONSIBILITIES：
✓ Team management
－ Design and implement the appropriate L＆D activities （ex. Daily morning briefing, product trainings, Call Quality coaching…）
…他
- 応募資格
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- 必須
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■Key Requirements
Education: University graduate with Bachelor’s degree minimum
Experience: Minimum 3 years’ experience in retail business at management position, preferably in the
Luxury business or in call center management
Language: Business fluency in both Japanese and English
✓ Computer literacy in business systems
✓ Good knowledge of PC （Excel/Access/PowerPoint）
learn new systems quickly if possible
✓ Ability to have good communication with related departments, team player
✓ Strong leadership and team management
- 募集年齢(年齢制限理由)
- 40-48歳 （長期勤続によりキャリア形成を図るため）
- 雇用形態
- 正社員（試用期間3ヶ月）
- 勤務地
- 東京都
- 勤務時間
- 9:30～17:30（休憩1時間）フレックス制度：有
- 年収・給与
- 1000～1200万円
- 待遇・福利厚生
- 定期健康診断、健保組合保養所優待、退職金制度、財形貯蓄、介護休業及び介護短時間勤務制度、育児休業及び育児短時間勤務制度、社員割引、等
- 休日休暇
- 年間休日120日 ※完全週休2日制（土日祝）、年次有給休暇、慶弔休暇、年末年始
