募集要項
- 仕事内容
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Management and supervision of the entire business of the customer service center (order entry, delivery date response and quotation for standard products, invoice issuance). Analyze day-to-day business data within the team and constantly work to improve performance and processes to better support customers and internal stakeholders.
Client invoice management.
Set and achieve goals at the customer service center based on company policy and business strategy
Responsibility to maintain business standards through staff management and supervision, appropriate evaluation and advice of business performance
Process reforms that analyze day-to-day operational data within the team and include appropriate resource allocation
Maximize goodness, efficiency and customer satisfaction. Supporting commercial departments and business management members
Respond to customer complaints and difficult inquiries that cannot be resolved by team personnel.
- 応募資格
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- 必須
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University graduate / Bachelors degree holder or higher
Native Japanese, Business level English
Management experience in call centers, contact support and customer service.
Be able to handle & take escalated customer calls
MS office / Microsoft skills
Knowledge of SAP will be preferred
- 雇用形態
- Permanent Employment
- 勤務地
- Tokyo
- 年収・給与
- 6.5 million yen ~ 8.99 million yen