募集要項
- 募集背景
- We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
- 仕事内容
- The Technical Support Administrator(VSS) acts as the first point of contact for our clients/partners seeking tech and non-tech support. Technical Support Administrator(VSS) ensure that our clients/partner can successfully operate their VUE Testing Systems software and applications. The appointed individual will mainly provide outstanding customer service to all internal and external users of the VUE applications. Support will be provided via telephone, e-mail, instant messenger, and remote tools to ensure that users of the VUE Testing System and Application receive the appropriate technical and non tech service required to achieve the best results in delivering our services.
- 応募資格
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- 必須
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•Have customer facing experience and can communicate in both Japanese and English via phone and email without any inconvenience
•Have basic understanding of MS Office Applications
•Have experience and understanding of both International and Japanese work cultures
•Can perform work in accordance to both the company and team policies
•Effective time management, planning, prioritizing and executing skills
•Are ambitious, positive, active, a team-player, fluid communicator, respectful and has the “can-do” attitude.
•Is independent and has a professional mindset/attitude/accountability towards work
•Can adhere to unobtrusive manner that is appropriate to working professionals
•A quick learner and can adapt to new systems and changing work and business environment
•Can work long term
- 歓迎
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Desirable Experience and Qualifications
•Experience in providing MS Exchange and Active Directory support is a plus but not required.
•IT Helpdesk/Service Desk Experience
•IT certification is a plus but not required
Working Arrangements
•Must be able to work full time and in shifts to meet the demand of the business
•5 working days per week Monday through Sunday(minimum overtime)
•Occasional travel may be required to support client requirements.
- 雇用形態
- Perm
- 勤務地
- Hibiya, Tokyo
- 年収・給与
- 400万円 ～ 549万円
- 休日休暇
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Working Arrangements
•Must be able to work full time and in shifts to meet the demand of the business
•5 working days per week Monday through Sunday(minimum overtime)
•Occasional travel may be required to support client requirements.
