募集要項
- 募集背景
- An international technology company is in need of a Service Delivery Manager. In this position, you will be responsible for overseeing the service delivery function in Japan. This is a great opportunity to advance your career in a global company.
- 仕事内容
-
An international technology company is in need of a Service Delivery Manager.Responsibilities:
* Maintain high levels of customer satisfaction for the assigned customer base
* Implement repair processes that handle customer issues
* Identify points of improvement within internal procedures
* Ensure strong business relationships with support and product organisations
* Define work scope for repair suppliers
* Support local service partners in implementing strategy
Requirements:
* Experience in a customer service domain with local telecom companies
* Experience in overseeing service franchises in Japan
* Customer-facing and operations experience
* Expertise in Microsoft Excel
* Familiarity in basic statistic analysis
* English proficiency
- 応募資格
-
- 必須
- Experience in overseeing service franchises in Japan
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- JPY7,000,000.00 - JPY9,000,000.00 （年収）
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇
