募集要項
- 募集背景
- An international industrial manufacturer is looking for an experienced professional with a technical/engineering background to serve as Customer Support Engineer. In this position you will provide remote technical support to customers and perform on-site installations. This is a great chance to use your troubleshooting skills and knowledge of networking and computer hardware.
- 仕事内容
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Responsibilities:
* Provide remote technical support to customers to resolve 3D printer technical and application issues
* Provide on-site support
* Perform on-side installations; train customers
* Promptly escalate issues with team leaders/managers
* Prepare timely reports for customer support management
* Participate in special projects and company initiatives as needed
Requirements:
* A technical or engineering degree
* 2-4 years' field service experience in a technical capacity
* Good technical understanding of and experience with multidisciplinary equipment - mechanics, electronics, and fluid systems combined with software, networking, and computer hardware
* Solid reporting and troubleshooting skills
* A proactive team player
* English proficiency
- 応募資格
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- 必須
-
A technical or engineering degree
2-4 years' field service experience in a technical capacity
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY3500000 - JPY4500000 per annum