募集要項
- 募集背景
- A global digital company is looking to hire a Head of Customer Success. The candidate selected for this position will be responsible for overseeing a team of managers in day-to-day business operations.
- 仕事内容
-
A global digital company is looking to hire a Head of Customer Success.Responsibilities:
* Provide coaching to team members to increase performance, quality, and collaboration
* Drive optimisation of customer success
* Collaborate with clients on various levels (technical, business, support, etc.)
* Coordinate training and webinars for clients
* Develop operational strategy to ensure business goals are met
* Gain expertise in market trends and industry news
Requirements:
* 3+ years of experience in B2B customer success
* 2+ years of experience overseeing a team in SaaS relationship management, account management, or customer success
* Extensive experience in mobile, digital marketing, or advertising
* Strong multicultural people management ability
* Familiarity in Japan's digital and mobile market
* Native level Japanese; English proficiency
- 応募資格
-
- 必須
- 3+ years of experience in B2B customer success
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY12,000,000.00 - JPY18,000,000.00 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇