募集要項
- 仕事内容
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Lead the Japan Group Customer Care team to carry out the Order Fulfillment needs of our customers.• Instills a customer-focused culture that promotes and drives Customer Loyalty (as measured by Customer Allegiance Score, CAS) through the delivery of market leading customer experience.
• For Business Continuity purposes, ensures all team members are properly trained, procedures and policies properly documented, all team members have backups, Job Descriptions and Job Expectations are properly documented, and the team has the ability to work from anywhere.
• Assists in the development and implementation of ‘best practice’ processes across the organization to ensure efficiency resulting in reduced costs and improved customer service.
• Assigns and directs the workflow to ensure excellent service is delivered through appropriate staff planning, people development, improvement projects, and scheduling to meet/exceed all of the department’s goals.
- 応募資格
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- 必須
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• 10+ years of proven customer service, supply chain, operations supervision and/or management experience.
• Expert experience with SAP and/or Enterprise One.
• Experience in building high performing customer-facing teams that succeed in a high-volume and fast-paced business and industry.
• University Degree in Management, Finance, Supply Chain, Logistics Business, Engineering, or an equivalent technical discipline. MBA is a plus.
- 雇用形態
- 正社員
- 勤務地
- 東京都 / 神奈川県
- 勤務時間
- フレックス、在宅勤務有り
- 年収・給与
- 500万円 ～ 1249万円
- 待遇・福利厚生
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- 退職金制度有り(401K)
- 給与改訂あり (年一回)
- 在宅勤務有り (フレックも利用可)
- ジョブローテーションあり
- ベネフィットワン
- リフレッシュ休暇有り
- 初年度から有給利用可
- 休日休暇
- 土日、祝日休み
