募集要項
- 募集背景
- A successful software organisation is searching for a Customer Success Operations Director. The candidate who enters this role will be responsible for providing leadership to the team, ensuring operation excellence, etc.
- 仕事内容
-
A successful software organisation is searching for a Customer Success Operations Director.Responsibilities:
* Oversee direct line management for the customer success team
* Set key account metrics across the customer success life-cycle, and report on KPI performance
* Conduct operational account planning, including portfolio allocation, segmentation etc.
* Suggest opportunity for operational improvements
* Conduct forecasting activities
* Track and improve key performance metrics of the team
Requirements:
* Bachelor's degree or above with project management qualifications
* 7+ years of operational leadership experience
* Strong understanding of the customer life-cycle
* Solid understanding of general web-based technologies
- 応募資格
-
- 必須
- Strong understanding of the customer life-cycle
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY10,000,000.00 - JPY15,000,000.00 per annum + Negotiable based on experience
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇