募集要項
- 募集背景
- A leading global enterprise software company is searching for a Customer Engagement Manager. The successful candidate will manage assigned customer requests and collaborate with customers to develop and engagement plan that will drive customer success.
- 仕事内容
-
A leading global enterprise software company is searching for a Customer Engagement Manager.Responsibilities:
* Educate customers on how to leverage end-to-end usage of engagement plans
* Manage mission critical situations and mitigate risks to ensure business continuity
* Communicate and showcase customer success based on current customer satisfaction processes and guidelines
* Handle dispatching and monitoring activities according to internal business rules and processes
* Drive self-learning through personal development planning
Requirements:
* 3+ years' experience in a service & support or customer success role
* Experience ensuring customer success and successfully driving issues to resolution
* Project management experience is a plus
* English proficiency (TOEIC 700+)
- 応募資格
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- 必須
- 3+ years' experience in a service & support or customer success role
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- Up to JPY8000000 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇
