募集要項
- 募集背景
- A widely respected financial company is looking for a new Client Service Assistant Manager. The individual in this role will support client services in regards to global liquid cash management. This is a great chance to advance your career in finance with a top company.
- 仕事内容
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A widely respected financial company is looking for a new Client Service Assistant Manager.Responsibilities:
* Provide excellent services for clients in compliance with company guidelines mainly via telephone and email such as account maintenance, payments, general online banking inquires, troubleshooting, claims, etc.
* Maintain a detailed banking knowledge make effective use of risk management controls
* Make use of service recovery skills in order to resolve concerns in a timely manner which avoids repeat occurrences
* Actively explore opportunities to expand the company's business by maintaining good relationships with clients
* Work with various product teams to contribute to the development of the best possible client service strategy and global liquid cash management products
* Cooperate closely with the sales, implementation and integration teams in order to keep pace with the clients' evolving challenges and requirements
* Ensure compliance to all rules and regulations relevant to the business
Requirements:
* 5+ years' of banking experience including customer service and call centre experience
* Experience in payments and cash management with the ability to identify client needs and requirements
* Experience working with local and global stakeholders
* Team management experience in a multi-cultural environment
* Detailed understanding of risk management and risk mitigation
* Native level Japanese; business level English (written and spoken)
- 応募資格
-
- 必須
- Experience in payments and cash management with the ability to identify client needs and requirements
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- Negotiable based on experience
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇
