募集要項
- 募集背景
- An international telecommunications group is hiring for a Senior Client Service Partner with program management experience. This role is responsible for ensuring seamless running of the client service division of the company.
- 仕事内容
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An international telecommunications group is hiring for a Senior Client Service Partner with program management experience.Responsibilities:
* Offer program management expertise in managing Service Level Agreements and other aspects of the client contract agreement
* Coordinate all client communications such as weekly and monthly reporting, crisis management and escalations
* Facilitate resolution of AR, credit requests, billing issues and disputes, order process for changes in customer status
* Conduct regular CRM audits to ensure an accurate depiction of services, contacts and procedures
* Prepare, schedule and facilitate regular client service reviews
Requirements:
* Bachelor's degree or higher
* 8+ years' experience in progressive program management, including 5+ years in consulting and/or technical management
* Native level Japanese; business level English
* Experience with managing large, complex multi-project programs
* PMP certification preferred
* Understanding of project management methodology
- 応募資格
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- 必須
- 8+ years' experience in progressive program management, including 5+ years in consulting and/or technical management
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- JPY9,000,000.00 - JPY13,000,000.00 (年収)