募集要項
- 募集背景
- A global IT solutions company is looking to hire a Customer Success Engineer. This role will work on a team which guides customers from on boarding and requirement development, through to product launch and continuous post launch management.
- 仕事内容
-
A global IT solutions company is looking to hire a Customer Success Engineer.Responsibilities:
* Serve as a representative of the company to the customer and build strong relationships
* Participate in customer workshops to define business and technical requirements
* Design and implement solutions and ETL processes to satisfy customer requirements
* Administer QA and data cleansing techniques as needed
* Plan and execute user acceptance testing and end-user training workshops
* Cooperate with the product management team as well as other overseas teams to design and prioritize features necessary for the company's technology stack
* Conduct on-call customer support during critical periods and e-mail support during non-critical periods
Requirements:
* Bachelor's degree in Computer Science, Engineering, or Mathematics
* 2+ years' experience in technical engineering or similar client facing technical roles
* 2+ years' experience designing and implementing CRM or ETL solutions with major vendor products
* Advanced SQL proficiency with experience in business analysis and reporting
* Experience handling large volumes of data
* Business level proficiency in both English and Japanese
- 応募資格
-
- 必須
- 2+ years' experience in technical engineering or similar client facing technical roles
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- JPY7,000,000.00 - JPY9,000,000.00 （年収）
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇
