募集要項
- 募集背景
- A top chemical company is looking for a Customer Experience Representative. This position will be the focal point for a group of customers, ensuring effective communication and a quality customer experience. This is a great chance to advance your career with a global company.
- 仕事内容
-
A top chemical company is looking for a Customer Experience Representative.Responsibilities:
* Process and manage customers' orders in accordance with order fulfilment process guidelines and performance standards
* Track order status through the overall order process ensuring delivery of the right products and documents, follow up for smooth delivery of products, and addressing late shipments
* Handle inquiries in an appropriate and timely manner
* Perform problem solving at each stage of order process and for coordination of supply chain activities
* Develop and maintain a strong working relationships with internal teams and customers
* Maintain order data and report errors to the master data team
Requirements:
* Bachelor's degree or higher
* Microsoft Office proficiency (Excel, Word, etc.) with good analysis skills
* Basic supply chain knowledge
* SAP proficiency is a plus
* Chemical company experience is a plus
* Fluent level Japanese; business level English (spoken and written, TOIEC 700+)
- 応募資格
-
- 必須
- Basic supply chain knowledge
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- Permanent
- 勤務地
- Aichi
- 年収・給与
- JPY5,800,000.00 - JPY6,800,000.00 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇