募集要項
- 募集背景
- A multinational information technology solutions and consulting company is seeking a Team Lead/Manager with customer service experience. This role will lead and manage a team of customer service professionals towards service excellence.
- 仕事内容
-
A multinational information technology solutions and consulting company is seeking a Team Lead/Manager with customer service experience.Responsibilities:
* Supervise the Customer Service team, manage team and individual performance and set goals for team members
* Lead regular customer service management team meetings
* Advise Sales and Marketing teams in RFP solutions for service management matters and give pre-sales presentations to customers
* Prepare and deliver management reports including critical issues register and headcount status reports
* Representing Asia Pacific as the regional Global Process Owner for Customer Service Management, attend business focus group meetings to identify business requirements
* Implement and manage ITIL best practice processes and application to effective service management team
Requirements:
* Bachelor's degree in Business, Science or a related discipline
* 7+ years' experience in customer-facing roles within the telecommunications or IT industry
* Experience in vendor management and consultancy
* Service Management ITIL Certification
* Experience in leadership roles and team management
* Technical knowledge of WAN and IP
- 応募資格
-
- 必須
- 7+ years' experience in customer-facing roles within the telecommunications or IT industry
- 歓迎
- その他は詳細からご確認ください。
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- Negotiable based on experience
