Customer Service ,Senior Manager 想定年収1,300万円以上！の転職・求人情報 6503357

募集要項

仕事内容: Demonstrate strong functional and people leadership to Japan Customer Service team. Manage Customer Service function to ensure timely and accurate processing of all customer orders and the highest level of sales service. Accelerate innovation/ transformation on customer service, applying advanced technologies or industry best practice. Build a strong team to drive the order management strategies and drive continuous improvement. Analyze the end-to-end SCM process and identify opportunities to drive the transformation throughout the entire SCM.

* Develops strategic and operating plans to meet the order administration and service needs for each franchise
* Directs Customer Service departments to achieve the premium service to customers through effectively handling orders, problems and complaints.
* Serves as escalation point to resolve problems or complaints regarding orders, products, pricing, and shipments to ensure the highest level of customer service satisfaction. 　他

応募資格

必須: ・5+ years related experience at multi-national medical device or similar company
・5+ years people management experience
・Strong internal and external customer care mind
・Excellent interpersonal skills and stakeholder management skills
・SAP user or project experience for order management
・Excellent analytical skills including familiarity of business intelligence tool
・Excellent PC skills including spreadsheet and word processing applications
・Excellent written and interpersonal communications skills
・Excellent leadership and managerial skills
・Excellent organizational and people development skill
・Presentation skills
・Potential talent who could play Sr. director position within 3years
・B.S. degree
・Proficiency in Japanese and English

待遇・福利厚生: 社会保険完備（健康保険・厚生年金・雇用保険・労災保険）
育児・介護休業制度、短時間勤務制度、介護休業制度、退職金制度、財形貯蓄制度、慶弔金制度、生命保険団体取扱い、
福利厚生サービス加入

事業内容・会社の特長: 整形外科、外科、脳外科、耳鼻科、口腔外科、形成外科、泌尿器科等、様々な診療科目で使用される医療機器を取り扱っている医療機器メーカー。米国系。