募集要項
- 募集背景
- A multinational financial services group is searching for a customer service professional with previous experience providing support to Japanese customers. As a Support Representative, you will manage customer inquiries and drive wide scale improvements in the customer support system.
- 仕事内容
-
【Salary Negotiable Based on Experience】Responsibilities:
* Effectively solve customer inquiries via email, phone and twitter using a CRM tool as well as internal tools
* Utilize deep knowledge of the product and industry in order to serve customers
* Act as a role model for other support representatives in terms of customer satisfaction, productivity and teamwork; analyse trends in customer issues and suggest improvement plans to establish engagement
* Help drive improvements in customer satisfaction across channels
* Help gather and synthesize relevant data, suggesting improvements in tools and techniques to help scale the team
Requirements:
* BA/BS degree
* Previous customer support experience in Japan
* Strong organizational, analytical, written and verbal communication skills
* Native level Japanese; business English
- 応募資格
-
- 必須
-
BA/BS degree
Previous customer support experience in Japan
Strong organizational, analytical, written and verbal communication skills
Native level Japanese; business English
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY5,000,000.00 - JPY6,000,000.00 per annum
