募集要項
- 募集背景
- A Customer Success Manager role has recently arisen at a global advertising agency. The top candidate selected for this position will work to support the company's growing customer base while maintaining revenue base and serving as the main point of contact for business customers and agency program partners.
- 仕事内容
-
A Customer Success Manager role has recently arisen at a global advertising agency.Responsibilities:
* Serve as the main point of contact and advocate for small and medium-sized business customers and agency program partners
* Maintain a revenue base by managing account retention and renewal
* Drive upgrade revenue from new product feature adoption and expanded usage
* Manage a high volume of task execution, financial management, and issue escalation cases
Requirements:
* Japanese and English fluency
* Prior experience with sales or account management teams
* Experience working with small business owners, marketers, and marketing agencies
* A firm grasp of how business works, including sales, consultative, problem-solving, and issue resolution skills
* Inbound marketing knowledge preferred
- 応募資格
-
- 必須
-
・Japanese and English fluency
・Prior experience with sales or account management teams
・Experience working with small business owners, marketers, and marketing agencies
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY8,000,000.00 - JPY12,000,000.00 per annum
