募集要項
- 仕事内容
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Key Responsibilities:
• Build strong relationships with senior business leaders as a strategic partner, serving as a trusted IT advisor to support the success of the assigned business units.
• Accurately understand business challenges and lead issue resolution by collaborating with IT development and maintenance teams.
• Escalate system incidents to the global team as required, lead end to end resolution, and ensure timely, appropriate communication to customers and internal stakeholders.
• Act as a bridge between Business and IT (Japan and Global), driving the implementation of optimal solutions that align with business needs.
• Coordinate and negotiate system changes and enhancements with regional and global IT teams to ensure smooth delivery.
• Lead end-to-end IT project management for internal and external projects—from requirements definition to go-live—to ensure successful execution.
• Develop investment plans and cost models for the assigned business areas, translate them into actionable plans, and drive IT strategies that contribute to business growth.
• Oversee the quality management of IT services (SLA) within the assigned scope, ensuring stable operations and continuous improvements.
• Conduct regular meetings with customers to provide IT-related updates, understand their needs, and act as the primary IT contact during incidents by coordinating with relevant stakeholders.
• Propose improvements in data utilization and digitalization to enhance business productivity and promote related initiatives.
Key Success Indicator (describe goals/KPI to be achieved):
• Improvement in the quality of stakeholder relationship management (BP Survey Score)
• Resolution of business challenges and issues, with reduced lead time
• Quality of system incident management
• End to end IT project delivery performance
• Improvement of IT service quality (SLA) and operational stability (CXM Score)
Expected future career path
• Team manager of wide scope and team in IT Department
- 応募資格
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- 必須
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• Strong stakeholder management skills, including coordination with customers and senior executives.
• Experience leading requirement discussions and decision-making sessions with customers and director/executive-level stakeholders.
• Problem solving skills based on logical thinking, with hands-on experience in identifying issues, conducting root cause analysis, and planning through execution of improvement actions.
• Experience in implementing SCM systems such as WMS/TMS or SAP.
• Involvement from understanding logistics operations through requirements definition, testing, and deployment.
• Experience leading or consulting on upstream system phases, including conducting onsite interviews, analyzing business processes, and driving requirements definition.
• Project management experience based on PMBOK, including ownership of schedule, risk, and budget management to successfully deliver projects.
• Effective global communication skills in English, capable of coordinating and negotiating with overseas teams through meetings and email.
Skills & Competencies:
• Strong Communication
• Problem-solving
• Bridging between Business (Japan Local) and Global IT Team
• Project Management
- 雇用形態
- Full-time employee
- ポジション・役割
- Senior IT Manager (PM)
- 勤務地
- Tokyo
- 勤務時間
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9:00 - 17:45 (break 60 minutes)
Flextime is applicable
- 年収・給与
- JPY 11,000,000 – 12,500,000 (Experiences and skills will be considered)
- 待遇・福利厚生
- Social insurance, Internal Job Posting system, Training programs, etc.
- 休日休暇
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Full 2 holiday week system (Sat/Sun) national holidays
New year’s holiday
Annual Leave
- 選考プロセス
- Resume screening and 2-3 interviews
