募集要項
- 募集背景
- A global eCommerce company is looking for a Senior Account Manager. The selected candidate will manage post-onboarding restaurant partners, drive growth consulting, resolve operational issues, and lead contractor teams to ensure partner success.
- 仕事内容
-
A global eCommerce company is looking for a Senior Account Manager.Responsibilities:
* Serve as the main contact for restaurant partners after contracts are secured
* Advise partners on promotions, menu optimisation, and customer experience to drive growth
* Identify and resolve issues affecting restaurant performance or customer satisfaction
* Analyse performance data, develop dashboards, and report key metrics
* Manage and mentor a contractor team of 10-30 people, depending on assignment level
* Collaborate with product, marketing, and sales teams to improve partner satisfaction
* Localise business strategies to fit the Japanese market
* Respond to urgent client needs outside regular hours when required
Requirements:
* More than 7 years of experience in account management, customer success, sales, or consulting
* Practical experience in leading and mentoring teams of 10-30 contractors
* Experience in industries such as Food, Logistics, IT Services, Insurance, Consulting, Startups, or B2B/B2C with a sales mindset
* Proficient in data analysis and reporting (Excel, dashboards)
* Native level Japanese; English or Korean are a plus
- 応募資格
-
- 必須
- More than 7 years of experience in account management, customer success, sales, or consulting
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY5,000,000.00 - JPY15,000,000.00 per annum
- 休日休暇
- weekends off, public holidays, paid holidays
