募集要項
- 募集背景
- A global technology solutions company is looking for a Senior Client Relationship Manager - Corporates. The selected candidate will manage client relationships and drive retention while ensuring successful onboarding and product usage.
- 仕事内容
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A global technology solutions company is looking for a Senior Client Relationship Manager - Corporates.Responsibilities:
* Develop and manage a book of business focusing on client engagement
* Own account renewals and achieve price yield targets
* Identify cross-sell and upsell opportunities and prevent customer churn
* Ensure seamless onboarding for new clients
* Plan and execute strategies to drive product usage and retention
* Assess customer training needs and coordinate with Training Specialists
* Educate clients on product benefits over competitors
* Monitor competitor activity and provide feedback to internal stakeholders
* Maintain accurate forecasting, reporting, and account planning using Salesforce
Requirements:
* Practical experience in software account management
* Prior experience in trade, logistics, or tax solutions
* Skilled in Salesforce CRM
* Proven track record in achieving retention targets and growing a Book of Business
* Strong customer focus and communication skills
* Fluent level Japanese; business level English
Benefits:
* Hybrid work model with flexible office attendance
* Flex My Way program for work-life balance, including work from anywhere up to 8 weeks per year
* Career development and growth programs with continuous learning opportunities
* Comprehensive benefits including flexible vacation, mental health days, retirement plans, tuition reimbursement, and wellness resources
* Inclusive and award-winning culture emphasising customer obsession, agility, and collaboration
* Opportunities for social impact and ESG involvement
- 応募資格
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- 必須
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Practical experience in software account management
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY10,000,000.00 - JPY12,000,000.00 per annum
