募集要項
- 募集背景
- An international semiconductor equipment company is seeking a Senior Field Service Manager. The selected candidate will lead the field service team, ensuring efficient service operations and high customer satisfaction.
- 仕事内容
-
An international semiconductor equipment company is seeking a Senior Field Service Manager.Responsibilities:
* Direct field service operations to ensure safety, quality, and performance at customer sites
* Manage on-site installations, maintenance, and troubleshooting according to company policies
* Ensure timely project completion and customer FAC sign-off
* Oversee scheduling, skill development, and training of field service staff
* Manage service contracts and support services to meet customer commitments
* Resolve customer issues using global cross-functional support teams
* Lead service operations including staffing, cost control, and personnel development
* Ensure compliance with safety standards and corrective action participation at customer sites
* Maintain regular on-site customer engagement to ensure satisfaction
* Collaborate with global service teams to resolve field issues and enhance processes
* Promote best practices across all customer sites within the territory
* Drive continuous and profitable growth through scalable service solutions
Requirements:
* Bachelor's degree or above in engineering
* More than 8 years of experience managing field service teams and foreign contractor management
* Experience in customer relations within the semiconductor capital equipment industry
* Proven experience managing major semiconductor customer sites, especially in diffusion, etch, lithography, or wet process
* Experience with foundry, OSAT, or compound semiconductor clients is a plus
* Proficient in SAP, Salesforce, and MS Office Suite
* Skilled in failure analysis and Kaizen methods (8D, fishbone, 5Why)
* Ability and willingness to travel frequently to multiple site locations
* Fluent level English
- 応募資格
-
- 必須
-
More than 8 years of experience managing field service teams and foreign contractor management
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY7,000,000.00 - JPY18,000,000.00 per annum
