募集要項
- 仕事内容
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You will be responsible for providing reliable and efficient regional DIT support across Japan, ensuring DIT services meet performance, availability, and support targets. You will collaborate with global and regional IT teams and external service providers to support solutions aligned with DIT’s strategic objectives. You will also oversee local IT infrastructure security, patch management, and compliance while acting as the local contact for IT-related projects and regional solutions.
• Lead second-line support services for APAC, resolving incidents escalated from the Service Desk.
• Oversee the timely resolution of local helpdesk tickets and ensure SLA adherence.
• Administer user account management through Active Directory, including adds, changes, deletions, and group management.
• Supervise imaging, configuration, and deployment of laptops/desktops.
• Foster strong cross-functional collaboration across Infrastructure, Cybersecurity, BTS, and other DIT teams.
• Partner with vendors and regional business stakeholders to meet service expectations.
• Support the execution of global DIT initiatives within the region.
• Develop and maintain regional SOPs and IT support best practices.
• Drive compliance with global IT governance and support continuous service improvement.
• Manage regional-specific IT applications (e.g., localized ERP tools) in coordination with BTS.
• Coordinate with vendors, internal teams, and global service providers for tool enhancements and issue resolution.
• Maintain and monitor local network and communication infrastructure, including VoIP, conferencing, wireless, and remote access.
• Support file servers, backup routines, and regional data center assets.
• Ensure compliant return and disposal of IT equipment containing data.
• Ensure accurate documentation of local infrastructure configurations and asset database records.
- 応募資格
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- 必須
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• Language skills: Fluent in Japanese and English language
• 5+ years of progressive IT hands-on desktop, server and support experience.
• Demonstrated vendor and contract management experience
• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Strong interpersonal skills and ability to effectively communicate technical concepts to diverse audiences
• Strong customer service and troubleshooting skills
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY 10,000,000 -16,000,000 (Based on skills and experience)
- 待遇・福利厚生
- Social insurance
- 休日休暇
- Full 2 holiday week system (Sat/Sun) national holidays, New year’s holiday, Annual Leave
