募集要項
- 仕事内容
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• Manage the quality and consistency of data capture across all customer touch points including the website, salons, CI, and salon events under the manager’s direction.
• Analyze customer / VIP information to drive company performance
• Develop CRM strategy and program for traffic customers and individual VIP customers, review monthly and manage it on a day –to-day basis.
• Present monthly report and analysis to the Retail Director on the growth of customer database.
• Client data extraction, processing, and analysis to support various sales & promotional actions both for new client acquisition and existing client loyalty.
• Implement CRM tool in stores and office
• Responsible for the global system implementation including migration of full customer data.
• Recruit new customers by various creative actions, including the collaboration with other entities.
• Prepare any necessary information to educate salon staff on the importance of CRM and capturing good quality data
etc.
- 応募資格
-
- 必須
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■必須
• Native level Japanese, Intermediate level English
• Has minimum 3 years CRM experience
• Good knowledge of retail business with analysis skills
• Proven experience working within CRM/E-mail/other communication tools marketing
• Demonstrated experience in working with database, data analysis, segmentation and e-mail marketing platforms.
• Take leadership and is motivated to try new things
• Has excellent communication with internal/external and presentation skills
• PC: Excel, Word, Power Point
■歓迎
• PC: Experience in SQL server
• Experience in Luxury industry
• Experience in system implementation
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 500-600万円（スキル・ご経験により決定）
- 待遇・福利厚生
-
リモートワーク制度
フレックスタイム制度
社会保険完備
- 休日休暇
- 完全週休二日制（土曜、日曜、祝日）、年末年始休暇、年次有給休暇
