募集要項
- 仕事内容
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Set up and configure applications deployed by the company.
Resolve issues through remote troubleshooting using diagnostic methods and relevant questions.
Track and manage IT assets effectively.
Adhere to all internal help desk procedures, including ticket logging and incident resolution documentation.
Keep stakeholders informed about the progress of incident resolutions in a timely manner.
Enhance customer service quality by assessing and redesigning processes, establishing service metrics, and monitoring and analyzing outcomes.
Prepare error diagnostics and detailed problem descriptions for escalation when necessary.
Carry out assigned routine IT tasks.
- 応募資格
-
- 必須
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Your success will hinge on your strong technical skills and understanding of IT management, as well as your ability to build relationships with stakeholders.
You will excel in this role due to your familiarity with our operations, products, and services, along with the essential qualities we seek.
- 雇用形態
- Professionals Permanent
- 勤務地
- Tokyo
- 年収・給与
- 4.0 million yen ～ 6.49 million yen
