【英語を活かす】CTSマネージャー/ CTS Manager Global pet healthcare companyの転職・求人情報 30879723

募集要項

募集背景: A global pet healthcare company is looking for a Manager of Customer and Technical Support. The selected candidate will oversee customer advocacy, lead support teams, and optimise business processes to ensure customer satisfaction.

仕事内容: A global pet healthcare company is looking for a Manager of Customer and Technical Support.
Responsibilities:

* Lead customer advocacy efforts and drive a customer-centric culture
* Ensure Customer Support departments exceed expectations and deliver exceptional service
* Provide leadership, direction, and coaching to direct reports
* Participate actively in operational and leadership meetings
* Monitor functional performance and identify areas for customer experience improvement
* Optimise business processes to align with the company strategy
* Build employee morale, engagement, and motivation, ensuring proper team staffing
* Identify opportunities for operational improvements, including people, processes, and technology
* Set, measure, and achieve customer service excellence levels and standards

Requirements:

* Bachelor's degree or above in business, industrial technology, engineering or science
* More than 5 years of experience in a customer service and technical support role
* More than 5 years of experience leading a team of customer service or service centre support staff
* Experience in people management
* Prior experience in the veterinary industry is desired
* Proficient in English (TOEIC 800+) and Japanese

応募資格

必須: More than 5 years of experience in a customer service and technical support role

事業内容・会社の特長: A pet healthcare company, this leading global business delivers services, products, and solutions to veterinarians and other healthcare professionals around the world. Headquartered overseas, the company has built a strong presence and continues to evolve to meet growing demand.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

2129690/001