åéèŠé
- åéèæ¯
- ãããŸã§é»æ°ã»ã¬ã¹ã¯åå°åã®ç¹å®ã®é»åã»ã¬ã¹äŒç€Ÿããããè³Œå ¥ã§ããŸããã§ãããããã2016幎4æã«é»æ°ã2017幎4æã«ã¬ã¹ã«ã€ããŠæ¢åã®é»åã»ã¬ã¹äŒç€Ÿã ãã§ãªããæ¥çš®ãåããæ§ã ãªäºæ¥è ããè³Œå ¥ã§ããããã«ãªããŸãã(é»åã»ã¬ã¹å°å£²å šé¢èªç±å)ããŸããã«ãŒãã³ãã¥ãŒãã©ã«ãªã©ã®ç°å¢ã«é¢ããåãçµã¿ãå°çèŠæš¡ã§ã®ãšãã«ã®ãŒåé¡ãªã©ããšãã«ã®ãŒã«é¢ãã課é¡ã¯å±±ç©ããŠããããã®ãããªèæ¯ãããšãã«ã®ãŒããŒã±ãããçãäžãããèŠããŠããŸãããããã£ãé åã§æé·ãç¶ããæ°éäŒæ¥ãšå ±ã«ãããžãã¹ããŒãããŒãšããŠæ¯æŽãããã®ãç§ãã¡ã®ä»äºã§ããçæ³ã®ãã©ã³ãææ¡ããŠçµããã§ã¯ãªããã¯ã©ã€ã¢ã³ãå ã«åžžé§ããå ±ã«äŒŽèµ°ããªããåœäºè ãšããŠæ¥åæ§ç¯ã課é¡è§£æ±ºãŸã§è¡ããã®ããã®ä»äºã®ééå³ãåããŒã ã圹å²åæ ããé£æºãå¯ã«è¡ãããšã§ããã·ã§ã³ã®éæãç®æããŠãããŸãã
- ä»äºå 容
-
ãå
·äœçã«ã¯ã
ãšãã«ã®ãŒã«é¢é£ããæ°éäŒæ¥ã«ãŠãäºæ¥æšé²ãè¡ãããžãã¹æ¯æŽãšããŠäºæ¥äŒç»ãéçšèšèšãæ¥åæ§ç¯ã»æ¹åçã«æºããããšãã«ã®ãŒé¢é£ã®çµéšãšBPOã®åŒ·ã¿ããã«ã«æŽ»ãã顧客å ã§å¿ èŠãªæ¥åãéè¡ããã ããŸãã
ïŒæ åœãããžã§ã¯ãã«ã€ããŠïŒ
ãšãã«ã®ãŒã«é¢é£ãããããžã§ã¯ããžé å±ãäž»ã«æ¥çã代衚ããäŒæ¥ãšå ±ã«ããããžã§ã¯ãã®èª²é¡è§£æ±ºã«åãçµã¿ãŸããã¯ã©ã€ã¢ã³ãã®å£°ã«è³ãåŸããçŸå Žã®æ¥åãããŒãçµç¹ç¶æ³ããæåã®ææ¡ãè¡ã£ãŠãããŸããæ°åïœæ°ååèŠæš¡ã®ããŒã ãæ§æãããããæ§ã ãªç«å Žã®äººãã¡ãããŒã ãšããŠãŸãšããŠããã ã圹å²ããããŸãã
ïŒåããŒã ã®åœ¹å²ïŒ
ãããžã§ã¯ãã¯åå幎åäœã§é²è¡ãå·¥çšã圹å²ã«ãã£ãŠããŒã ãåãããŠãããçµéšãé©æ§ãèæ ®ããäžã§ã¢ãµã€ã³ããŸãã
ã»ãµãŒãã¹ç«äžãã®ããã®ãšãã«ã®ãŒããŒã±ãã£ã³ã°
ã»äºæ¥ç«äžããã§ãŒãºã«ããããšãã«ã®ãŒãµãŒãã¹éçº
ã»ã¡ã¬ãœãŒã©ãŒå°å ¥ã®ããã®çšå°éžå®
ã»ãšãã«ã®ãŒèšåå°å ¥ã«ä¿ãæœå·¥ç®¡çïŒå·¥äºäŒç€Ÿãšã®å皮調æŽãªã©å«ãïŒ
ã»ãšãã«ã®ãŒèšåå°å ¥ã®ããã®è£å©ééžå®/ç³è«
ã»ãšãã«ã®ãŒé¢é£ãããžã§ã¯ãã®æšé²/å質管çãç
âãããžã§ã¯ãäŸ
ãâé»åå°å£²ãäºæ¥åå ¥ã®ããã®ãµãŒãã¹éçº/åžå Žèª¿æ»
ãâé絊ãªãã¬ãŒã·ã§ã³ã®æ¥åå質æ¹å
ãâPPAäºæ¥ã¢ãã¿ãŒãµãŒãã¹æ¥åæ§ç¯æ¯æŽ
æ åœè·çš®ã®å€æŽã®ç¯å²ïŒäŒç€Ÿã®å®ããè·çš®ïŒåºåãåœããããšãããããã®å Žåã¯åºåå ã®å®ããè·çš®ïŒ
- å¿åè³æ Œ
-
- å¿ é
-
ã»ãšãã«ã®ãŒã«é¢é£ããæ¥åã«äœããã®åœ¢ã§é¢ãã£ãäºãããæ¹
ã»èªèº«ãäž»äœãšãªãã課é¡ã«å¯ŸããŠãªãŒããŒã·ãããçºæ®ããŠåãçµãã çµéšãããæ¹
ã»è€æ°ã®ã¹ããŒã¯ãã«ããŒãæèããªããæ¥åã«åãçµãã çµéšãããæ¹
- æè¿
-
ã»åœãèªæ²»äœé¢é£ã®æ¥åçµéšè
ïŒå
¬åå¡ãšããŠã®ã¿ãªãããé¢é£å£äœãæ°éäŒæ¥ã§ã®æ¥ååŸäºè
ã»æ³äººå¶æ¥çµéšè ïŒé¡§å®¢ãžã®ææ¡ã ãã§å®çµã¹ã¿ã€ã«ã§ã¯ãªãã瀟å å€åããã¹ããŒã¯ãã«ããŒèª¿æŽçã䞊è¡ããªããææ¡ãè¡ãã¹ã¿ã€ã«
ã»ãããžã§ã¯ããããžã¡ã³ãçµéšè ïŒé¢ããã¹ããŒã¯ãã«ããŒãå·»ã蟌ãã§ãããžã§ã¯ãæšé²ããäºããã
ã»PMOçµéšè ïŒãããžã§ã¯ãã®å質管çãããã»ã¹ã®æšæºåãé¢ããéšçœ²ã暪æçã«æ¯æŽãã圹å²ãããäºããã
ã»ã³ãŒã«ã»ã³ã¿ãŒãBPOçµéšè ïŒKPIã人å¡ã®ç®¡çã ãã§ãªããéçšèšèšãæ¹åã顧客ãžã®ææ¡ãéããŠæ確ãªææãæããŠãã
ã»ããã¯ãªãã£ã¹æ¥åçµéšè ïŒäŒç»ãæ¥åèšèšãæ¥åæ¹åã®çµéšããŸãã¯è€æ°ã®ã¹ããŒã¯ãã«ããŒèª¿æŽãé²æ管çã®çµéšããã
ã»ITã¹ãã«ãé«ãæ¹ïŒRPAçã®èªååããŒã«ãSaaSããŒã«ã®å°å ¥ã»ã«ã¹ã¿ãã€ãºãWebç³»èšèªã§ã®ããã°ã©ãã³ã°ããã¯ãã»VBAçã®çµéšãåçš®ããŒã«ãã·ã¹ãã ç¥èŠãçšããèŠä»¶å®çŸ©ã®çµéš
- éçšåœ¢æ
- æ£ç€Ÿå¡
- å€åå°
-
èµ€åãªãã£ã¹ïŒæ±äº¬éœæž¯åºèµ€å3-3-3ãäœåçåœèµ€åãã«9Fãæå¯é§
ïŒèµ€åèŠéé§
ã
â»åå顧客å ã«åžžé§ããŠã®å°±æ¥ãšãªãããããžã§ã¯ãã«ããå€åå°ãç°ãªããŸãã
â»å€åãšãªã¢ïŒ çŽ9å²ïŒæ±äº¬ïŒïŒåºå ãä»ïŒæ±äº¬ïŒïŒåºå€ãç¥å¥å·ãåŒçãåè
ãããããããäžéšãæ æšãèšåãçŠå³¶ãªã©éŠéœåãšãªã¢ä»¥å€ã®ãããžã§ã¯ãããããæ¬äººæ蚺ã®äžãåæãåŸãŠé å±
â»ãããžã§ã¯ãã«ããæ¥åž°ãïœé·ææ»åšåºåŒµãçºçããå¯èœæ§ããããŸãã
å°±æ¥å Žæã®å€æŽã®ç¯å²ïŒäŒç€Ÿã®å®ããå°±æ¥å ŽæïŒãªã¢ãŒãã¯ãŒã¯ãè¡ãå ŽæãååŒå çäŒç€Ÿãæå®ããå Žæãå«ãã
åºåãåœããããšãããããã®å Žåã¯åºåå ã®å®ããå°±æ¥å Žæãå«ããïŒ
- å€åæé
-
9:00 ïœ 18:00(ãã¬ãã¯ã¹ã¿ã€ã å¶)
â»ãããžã§ã¯ãã«ããå°±æ¥æéãäŒæ©æéãæ®æ¥æéãå€æŽããå¯èœæ§ãã
â»æ®æ¥æ³å®ã¯çŽ20æéïŒæãâ»ç¹éã«ããå€åã®å¯èœæ§ãã
- 幎åã»çµŠäž
-
â è³é圢æ
ïŒæ絊å¶ïŒæ®æ¥ä»£å
šé¡æ¯çµŠïŒ
â 幎åïŒ446äžåïœ774äžå ïŒæé¡ 289,100åïœ500,700åïŒ
ãâ»å¹³åæ®æ¥æé20æéãå«ãïŒæãæ³å®ãã幎åé¡
â åºæ¬çµŠïŒã幎å 400äžåïœ692äžåïŒæé¡ 250,000åïœ433,000åïŒããâ»æéå€æåœå¥éæ¯çµŠ
â æåœïŒæéå€å€åæåœãéå€æåœã
â æ絊ã»é絊ïŒå¹Ž2åã人äºè©äŸ¡å¶åºŠã«åºã¥ã決å®ãã»è³äžå¹Ž2å
â»ããã³ã·ã£ã«ã¡ã³ããŒããçµéšè ãŸã§å¹ åºãç©æ¥µæ¡çšäž
- åŸ éã»çŠå©åç
-
ã»è³æ ŒååŸæ¯æŽå¶åºŠãã
ã»ç ä¿®äžèŠ§
æè¡/ãããžã¡ã³ã/ããã»ã¹ãã¶ã€ã³/RPA/e-ã©ãŒãã³ã°/ããžãã¹ã¹ãã«(ããžã«ã«ã·ã³ãã³ã°ãã¡ã³ã¿ã«ãã«ã¹
- éžèããã»ã¹
-
é¢æ¥åæ°ïŒ2å
1次ïŒäººäºæ åœãããã¯çŸå Žæ åœè ãâãæçµïŒãããžã£ãŒãããã¯éšé·
â»æçµé¢æ¥ã«é²ãŸããæ¹ã«ã¯ãWebäžã§é©æ§æ€æ»(æèŠæé40åçš)ãåããŠããã ããŸãã