募集要項
- 募集背景
- A well-known photography company is looking for a Head of Customer Service. The selected candidate will lead a customer service team, manage inquiries, and coordinate communication between departments to ensure smooth operations.
- 仕事内容
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A well-known photography company is looking for a Head of Customer Service.Responsibilities:
* Manage a variety of customer inquiries for B2B and B2C clients
* Report and analyse KPI data
* Coordinate machine repairs and update machine information
* Handle phone calls during peak times and create reports
* Assign teamwork shifts and implement new systems for efficiency
* Troubleshoot issues and handle complex complaints
* Lead and manage customer service staff
Requirements:
* More than 5 years of experience as a Customer Service Manager
* Proven leadership experience managing teams with multiple members
* High-level telephone and complaint-handling skills
* Project management skills
* Native level Japanese; business level English
- 応募資格
-
- 必須
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More than 5 years of experience as a Customer Service Manager
- 歓迎
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Proven leadership experience managing teams with multiple members
- 雇用形態
- Permanent
- 勤務地
- Saitama
- 年収・給与
- JPY10,000,000.00 - JPY12,000,000.00 per annum
- 休日休暇
-
完全週休2日制, 土日祝日休み, 有給休暇
