募集要項
- 募集背景
- A global media company is seeking a Technical Consultant. The role involves handling and resolving customer issues and leading various issue resolution efforts.
- 仕事内容
-
A global media company is seeking a Technical Consultant.Responsibilities:
* Resolve customer problems and incidents
* Serve as the main contact for customer issues
* Lead and communicate with issue resolution teams
* Support major incidents, conduct post-incident reviews, and apply learnings
* Analyse metrics to identify areas for quality improvement
* Maintain site documentation specific to customers
* Collaborate with customer IT departments
* Work with support partners and product specialists to give feedback on product performance
* Engage with product engineering and service design teams to ensure quality and best practices
* Provide input on product feature development for the local market
* Continuously update technical skills in software development, automation, and cloud computing
Requirements:
* Bachelor's degree or equivalent (software engineering or a relevant domain)
* More than 3 years of experience in software development
* Experience supporting applications in the cloud (AWS, AZURE, etc)
* Prior experience with SaaS technologies and systems
* Knowledge of the technologies used to build and operate distributed application systems (Network, Security, APIs, etc.)
* Fluent level reading and written Japanese and English
- 応募資格
-
- 必須
- More than 3 years of experience in software development
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY10,000,000.00 - JPY12,000,000.00 per annum
- 休日休暇
- weekends off, public holidays, paid holidays
