【英語を活かす】患者スケジューリングマネージャー/ Patient Scheduling Manager Global pharmaceutical companyの転職・求人情報 29663892

募集要項

募集背景: A global pharmaceutical company is seeking a Cell Therapy APAC Patient Scheduling Manager. The role involves overseeing scheduling operations, managing escalations, and ensuring effective communication. This is a hybrid role.

仕事内容: A global pharmaceutical company is seeking a Cell Therapy APAC Patient Scheduling Manager.
Responsibilities:

* Supervise daily scheduling operations, logistics, and site communications
* Handle urgent escalation issues beyond specialists' knowledge and escalate as needed
* Act as the primary escalation point, reporting issues to management
* Train Scheduling Specialists with the help of the global training team on operations and system updates
* Communicate system updates, issues, and maintenance to internal and external contacts
* Align processes with global standards and provide updates and insights to the global management team
* Participate in daily operation meetings to monitor and report on operations
* Identify and address resource gaps and needs
* Manage hiring and development of direct reports
* Contribute to goal setting and strategy alignment for direct reports

Requirements:

* Bachelor's degree or above
* More than 4 years of experience in scheduling, planning, operations, customer service, logistics, and supply chain
* More than 2 years of experience in direct or indirect people management
* Excellent interpersonal communication skills
* Proficient in reading, verbal, and written English

応募資格

必須: More than 4 years of experience in scheduling, planning, operations, customer service, logistics, and supply chain

事業内容・会社の特長: A global pharmaceutical institution responsible for manufacturing a variety of prescription medications, this company's products are used in the treatment of cancer, HIV/AIDS, cardiovascular disease, hepatitis, and psychiatric disorders among others.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

2080060/001