SCM
Technical Account Manager
掲載期間:24/10/03~24/11/24求人No:RES-DS1
SCM

Technical Account Manager

外資系企業 上場企業 大手企業 英語力が必要 土日祝休み

募集要項

募集背景
The company is rapidly expanding its business as operations in Japan continue to grow significantly each year. Last year, a large amount of new employees joined the company and plan to do the same this year. This position offers you the opportunity to become an expert in our software solutions and provide top-tier support to clients while representing the company.
仕事内容
Provide technical guidance to customers using industry best practices. Serve as their main contact during technical emergencies, and advocate for product improvement based on their needs and feedback.
In this role, you will:

• Provide technical guidance to customers using industry best practices.
• Serve as the primary point of contact during technical emergencies.
• Manage, escalate, and drive the satisfactory resolution of customers' technical support, service, and infrastructure issues related to Zscaler products and technologies.
• Build lasting customer relationships while effectively influencing and managing their expectations.
• Offer clear and constructive product feedback to Zscaler Product Management based on customer requirements.
• Advocate for product improvements to meet customer needs and enhance user experience.
• Communicate in terms of business objectives and benefits to help customers understand the value of our products and services.
• Demonstrate the ability to influence customer decisions and reset their expectations with empathy when necessary.
応募資格
必須
The ideal candidate will have a strong understanding of core internet technologies and practical knowledge of internet protocols, including HTTP, SSL, SMTP, DNS, Web Proxy, LDAP, and FTP. The ability to describe key points of network performance troubleshooting is essential. An in-depth understanding of TCP/IP, including the ability to read packet captures and perform general diagnostics, is required.

Additionally, the candidate should possess fundamental technical knowledge and skills, particularly with tools such as Wireshark, network monitoring tools, Fiddler, WINMTR, Traceroute, Ping, and browser network diagnostics. Hands-on experience with at least one of the aforementioned tools is necessary.
歓迎
Experience working in a global organization A computer science or engineering background Experience working with external customers Prior consulting experience
雇用形態
permanent employee
ポジション・役割
Technical Account Manager
勤務地
Tokyo
年収・給与
9 million yen ~ 12.99 million yen

会社概要

社名
非公開
事業内容・会社の特長
Zscaler is a leading global cybersecurity company specializing in cloud-based security solutions, enabling secure digital transformation by rethinking traditional network security. Zscaler cloud-native architecture offers unparalleled scalability and reliability, eliminating the need for traditional hardware. The Zero Trust Exchange framework ensures authenticated and authorized access to applications, reducing unauthorized access risks. Zscaler's comprehensive suite includes secure web gateway, cloud firewall, data loss prevention, and advanced threat protection. With over 150 data centers worldwide, Zscaler provide fast, secure access and a seamless user experience.

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SThree株式会社
厚生労働大臣許可番号:13-ユ-305733紹介事業許可年:平成25年
設立
2012年(日本オフィスの立ち上げ)
資本金
3億980万円
代表者名
Chris Reilly
従業員数
法人全体:120名

人紹部門:90名
事業内容
STEM領域(Science, Technology, Engineering, Mathematics)に特化したロンドン証券取引所上場の人材紹介業で、日本オフィスでは5ブランドのチームに分かれており、それぞれ下記の通り、細かく担当領域を分けて特化しています。

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厚生労働大臣許可番号
13-ユ-305733
紹介事業許可年
平成25年
紹介事業事業所
東京、ブリズベン、シドニー、ベルギー、ブリュッセル、パリ、フランクフルト、オランダ、アムステルダム、シンガポール、チューリッヒ、バーミンガム、リーズ、ロンドン・シティ、ロンドン・ソーホー 、ボストン、シカゴ、ニューヨーク、サンディエゴ 、サンフランシスコ
登録場所
SThree株式会社
〒104-0061 東京都中央区銀座4-12-15歌舞伎座タワー9階
ホームページ
https://www.sthree.com/
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