募集要項
- 募集背景
- The company is rapidly expanding its business as operations in Japan continue to grow significantly each year. Last year, a large amount of new employees joined the company and plan to do the same this year. This position offers you the opportunity to become an expert in our software solutions and provide top-tier support to clients while representing the company.
- 仕事内容
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Provide technical guidance to customers using industry best practices. Serve as their main contact during technical emergencies, and advocate for product improvement based on their needs and feedback.In this role, you will:
• Provide technical guidance to customers using industry best practices.
• Serve as the primary point of contact during technical emergencies.
• Manage, escalate, and drive the satisfactory resolution of customers' technical support, service, and infrastructure issues related to Zscaler products and technologies.
• Build lasting customer relationships while effectively influencing and managing their expectations.
• Offer clear and constructive product feedback to Zscaler Product Management based on customer requirements.
• Advocate for product improvements to meet customer needs and enhance user experience.
• Communicate in terms of business objectives and benefits to help customers understand the value of our products and services.
• Demonstrate the ability to influence customer decisions and reset their expectations with empathy when necessary.
- 応募資格
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- 必須
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The ideal candidate will have a strong understanding of core internet technologies and practical knowledge of internet protocols, including HTTP, SSL, SMTP, DNS, Web Proxy, LDAP, and FTP. The ability to describe key points of network performance troubleshooting is essential. An in-depth understanding of TCP/IP, including the ability to read packet captures and perform general diagnostics, is required.
Additionally, the candidate should possess fundamental technical knowledge and skills, particularly with tools such as Wireshark, network monitoring tools, Fiddler, WINMTR, Traceroute, Ping, and browser network diagnostics. Hands-on experience with at least one of the aforementioned tools is necessary.
- 歓迎
- Experience working in a global organization A computer science or engineering background Experience working with external customers Prior consulting experience
- 雇用形態
- permanent employee
- ポジション・役割
- Technical Account Manager
- 勤務地
- Tokyo
- 年収・給与
- 9 million yen ～ 12.99 million yen
